Terms of Policy
ARASUR DIGITAL - Terms and Conditions
Please read the following terms and conditions (“T&Cs”) carefully before registering for,
accessing, or using the store (as defined below), located at the Falcon Square-powered store
mobile application on any device and/or before availing any e- services that may be offered by
the store using Falcon Square technology on the store Platform (hereinafter, individually store
Service and collectively, the store Services powered by Falcon Square). The store is issued by
the store, and the store Services powered by Falcon Square are provided by Falcon Square Pvt
Ltd, a private limited company registered under the Companies Act, 1956, having its registered
office at Falcon Square Pvt Ltd, No.48, Kovaithirunagar, Goldwins, Coimbatore-641004, Tamil
Nadu, India. The customers using the store may use the amounts in the store for making payments
towards transactions done by customers on the store App. Customers shall not be permitted to
make any cash withdrawals from the store . By registering for or using the store , you represent
and warrant that you have the right, authority, and capacity to enter into these T&Cs and to
abide by all the T&Cs.
Eligibility
1• The store Services powered by Falcon Square are not available to persons under the age
of 18 or to anyone previously suspended or removed by store owners with assistance from Falcon
Square from availing the Services or accessing the store Platform. By accepting the T&Cs or by
otherwise using the store Services on the store Platform, you represent that you are at least 18
years of age and have not been previously suspended or removed by the store, or disqualified for
any other reason, from availing the Services or using the store Platform. In addition, you
represent and warrant that you have the right, authority, and capacity to enter into these T&Cs
and to abide by all the T&Cs. Finally, you shall not impersonate any person or entity or falsely
state or otherwise misrepresent your identity, age, or affiliation with any person or entity. In
the event of any violation of the T&Cs, the store reserves the right to suspend or permanently
prevent you from availing Services or using the store Platform.
Definitions
1• “Customer” or “you” means a person who has registered with the store Platform and
avails the store , and who has accepted the T&Cs, and a person who owns, operates, or has access
to an internet-compatible device that supports the store and the store Platform.
2• “store ” means the closed system pre-paid payment instrument issued by the store which
is inbuilt in the application powered and supported by Falcon Square.
3• “store Account” means the Customer Falcon Square account classified as closed system
payment instruments issued by accepting minimum customer details being Customer name, e-mail
address, mobile number, which permit payment for purchase of eligible goods from the store
Platform.
4• “Enrolment Form” means the store enrolment form, as may be required by the store from
the Customer at the time of registration for availing and/or continuation of the store .
5• “KYC” stands for know your customer and refers to the personal identification and other
information required by the store from you before any store Services powered by Falcon Square
can be delivered. KYC documents/information may be required by the store from the Customer at
the time of registration and/or on a later date, for availing and/or continuation of the store
.
6• “Password” means the secret password used to secure store applications, without knowledge of
which your store will not be operable.
7• “Transaction” means purchase of eligible products on the store Platform.
Documentation
1 • The collection, verification, audit, and maintenance of correct and updated Customer
information is a continuous process and the store reserves the right, at any time, to take steps
necessary to ensure compliance with all relevant and applicable KYC requirements. The store
reserves the right to discontinue services or reject applications for the store at any time if
there are discrepancies in information and/or documentation by you.
2• You may be required to complete a verification process by furnishing your details (such as
your name and date of birth) to comply with the KYC requirement under applicable laws.
3• Any information provided to the store with the intention of securing store services shall
vest with the store and may be used by the store or Falcon Square, for any purpose that is not
inconsistent with any applicable law or regulations, at its discretion.
Customer Obligations
1 • Any value in your store that is utilized towards making payments for any Transaction shall be
automatically debited from your store . Falcon Square does not endorse, promote, or warrant any
goods and/or services that might be bought/availed or proposed to be bought/availed using the
store .
2• Store availability is subject to the maintenance of an active mobile phone or internet
connection with an associated telecom provider. Store availability is subject to the maintenance
of a mobile phone handset and other applications on which the store Platform can run, and the
Customer is solely responsible for all liability arising from the unavailability of the store
Platform due to a deficient mobile handset or the internet service provider not being able to
support any store channel or application.
3•You must ensure the availability of sufficient funds in your store before executing any
Transaction from your store .
4• You shall be solely responsible for the confidentiality, safety, and security of the
Password. You shall be the sole owner of the Password and shall be responsible for the
consequences arising out of the disclosure of the Password and/or the unauthorized use of the
store . In case the Password is lost or misplaced, you shall promptly inform the store who may
take assistance from Falcon Square by calling on the store numbers, where after the existing
Password will be barred and a new Password will be issued to you after necessary validation. In
case the mobile phone/SIM card/mobile number associated with your store is
lost/stolen/misplaced/no longer in your control, you shall promptly inform the store. The store
may, upon receipt of such information, block the relevant account with the assistance of Falcon
Square.
5•You acknowledge and understand that the store is linked to your mobile phone number and you
shall be solely responsible for any liability arising out of the loss/theft/misuse of the mobile
phone number or deactivation of the mobile connection by the concerned telecom service provider.
6•Information submitted by you for availing of the store and/or information submitted while
using the store may be shared by the store with any affiliate of the store or any third party,
inter alia, to facilitate the provision of the store or for the purposes specified in the T&Cs.
Indemnification
1• You agree to indemnify, save, and hold Falcon Square, its affiliates, contractors,
employees, officers, directors, agents, and its third-party suppliers, licensors, and partners
harmless from any and all claims, losses, damages, and liabilities, costs and expenses,
including without limitation legal fees and expenses, arising out of or related to (i) your use
or misuse of the store ; (ii) any violation by you of the T&Cs, including the store Terms; or
(iii) any breach of the representations, warranties, and covenants made by you herein. Falcon
Square reserves the right, at your expense, to assume the exclusive defense and control of any
matter for which you are required to indemnify Falcon Square, including rights to settle, and
you agree to cooperate with Falcon Square’s defense and settlement of these claims. Falcon
Square will use reasonable efforts to notify you of any claim, action, or proceeding brought by
a third party that is subject to the foregoing indemnification upon becoming aware of it. This
paragraph shall survive the termination of these T&Cs, including the store Terms.
Additional T&C
1• Any web-link on the store Platform to a third-party site is not an endorsement of that
web-link. By using or browsing any such other web-link, you shall be subject to the terms and
conditions in relation to that web-link.
2• In the event of any Dispute (defined below), records as maintained by the store/Falcon Square
shall be binding as conclusive evidence of the Transactions carried out through the use of the
store .
3•The store may send customer communications by SMS and/or e-mail, and such SMS shall be deemed
to have been received by you after they have been submitted for delivery to the mobile phone
operator.
4•You agree to receive all commercial messages, including transactional messages, from the
store platform.
5•The parties are independent contractors, and nothing in these store Terms shall be deemed to
create an agency or employment relationship, a franchisor-franchisee relationship, joint
venture, or partnership.
Amendment of Terms, Store Platform
1• The store may modify, terminate, and/or suspend the store service at any time with or without
prior notice due to changes in internal policies, rules, regulations, and laws set by relevant
authorities/regulators. The store may seek assistance from Falcon Square for such actions. The
store reserves the right to change, modify, add, or remove portions of these T&Cs (each, a
“change” and collectively, “changes”) at any time by posting a notification on the Falcon Square
Platform or otherwise communicating the notification to you. The changes will become effective
and shall be deemed accepted by you 12 hours after the initial posting and shall apply
immediately on a going-forward basis with respect to your use of the store Platform, availing of
the store service, or for payment transactions initiated after the posting date. If you do not
agree with any such change, your sole and exclusive remedy is to terminate your use of the store
Platform/store . For certain changes, the store may be required under applicable law to give you
advance notice, and the store will comply with such requirements. Your continued use of the
store Platform and the store following the posting of changes will mean that you accept and
agree to the changes.
Intellectual Property Rights
1• Falcon Square, or its licensors, own all right, title, and interest, including, but not
limited to, all copyright, trademark, patent, trade secret, or other proprietary rights
(hereinafter “IP Rights”), in and to the store Platform, store Services, store , or usage data.
You shall not reproduce, distribute, transmit, modify, create derivative works, display,
perform, or otherwise use the store Platform, store Services, or store , or any of the IP
Rights, or attempt to reverse engineer, decompile, disassemble, or derive the source code for
the store Platform or store , or use the store Platform or store to create a competing product.
Unauthorized use of “Falcon Square” as a word, trademark, symbol, device mark, or word mark, is
strictly prohibited. All rights are expressly reserved by Falcon Square to use the brand of
“Falcon Square” in all its forms and variations.
Disclaimer; No Warranties
1• Falcon Square gives no warranty, express or implied, with respect to the store Platform and
store . To the fullest extent permissible, pursuant to applicable law, Falcon Square and its
third-party partners, licensors, and suppliers disclaim all warranties or guarantees - whether
statutory, express, or implied - including, but not limited to, implied warranties of
merchantability, fitness for a particular purpose, and non-infringement of proprietary rights.
Falcon Square provides the store Platform and the store and any other technology and services on
the store Platform on an “as is,” “where is,” “with all faults” basis.
2•No advice or information, whether oral or written, obtained by you from Falcon Square or
through the store or the store Platform will create any warranty or guarantee other than those
expressly stated herein. For the purposes of this Disclaimer, you expressly acknowledge that as
used in this section, the term “Falcon Square” includes Falcon Square’s officers, directors,
employees, shareholders, agents, licensors, subcontractors, and affiliates. You expressly agree
that use of the store on the store Platform is at your sole risk. It is your responsibility to
evaluate the accuracy, completeness, and usefulness of all opinions, advice, services,
merchandise, and other information provided through the store Platform or on the Internet
generally.
3• The store , the store Platform, and any data, information, third-party software, reference
sites, services, or software made available in conjunction with or through the services and the
site are provided on an “as is,” “as available,” “with all faults” basis and without warranties
or representations of any kind, either express or implied. Falcon Square and its third-party
suppliers, licensors, and partners do not warrant that the data, Falcon Square provided store
software, functions, or any other information offered on or through the store Services/Falcon
Square Platform or any reference sites/platforms/apps/services will be uninterrupted or free of
errors, viruses, or other harmful components and do not warrant that any of the foregoing will
be corrected.
4•Falcon Square and its third-party suppliers, licensors, and partners do not warrant or make
any representations regarding the use or the results of the use of the store Services/store
Platform or any reference sites/platforms/apps/services in terms of correctness, accuracy,
reliability, or otherwise. You understand and agree that you use, access, download, or otherwise
obtain information, materials, or data through the store Services/store Platform or any
reference sites/platforms/apps/services at your own discretion and risk and that you will be
solely responsible for any damage to your property (including your computer system and mobile
device or any other equipment) or loss of data that results from the download or use of such
material or data. We do not authorize anyone to make any warranty on our behalf, and you should
not rely on any such statement.
Waiver and Release
1•The failure of Falcon Square to exercise or enforce any right or provision of the T&Cs will
not constitute a waiver of such right or provision. Any waiver of any provision of the T&Cs will
be effective only if in writing and signed by Falcon Square. To the maximum extent permitted by
law, you waive, release, discharge and hold harmless Falcon Square, its affiliates, and each of
their directors, officers, employees, and agents, from any and all claims, losses, damages,
liabilities, expenses and causes of action arising out of your use of the store Platform or
store .
Consent to Electronic Communications and Transactions
1• By registering to use the store , you consent to conduct Transactions and receive
communications, notices and information from us electronically, whether sent by e-mail or other
electronic means. Electronic communications shall be deemed to have been received by you when
Falcon Square sends an electronic communication to your e-mail address/mobile number as per our
records, or in the rare case, Falcon Square posts an electronic communication on the store
Platform with consent or discussions of the store owners. The prerequisites for effective
electronic Transactions and communications are as follows: (a) you must have access to the
Internet through a broadband connection or mobile data or through any other applications; and
(b) you must have a valid e-mail address and mobile number. You can withdraw your consent for
electronic communication at any time by contacting store, but store reserves the right to
terminate your store Account, as the case may be, upon such withdrawal. Withdrawal of your
consent for electronic communication will not affect the legal validity and enforceability of
any notice, statement or disclosure previously received electronically. You agree to notify
store promptly if your email address, mobile number or other contact information changes by
updating your account information or contacting store.
Limitation of Liability
1• In no event, Falcon Square or its contractors, agents, licensors, partners or suppliers will
be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or
exemplary damages (including without limitation lost business opportunities, lost revenues, or
loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature
whatsoever) arising out of or relating to: (i) these T&Cs; (ii) the store , the store Platform
or any reference site/app/platform/service; or (iii) your use or inability to use the store ,
the store Platform (including any and all materials) or any reference sites/app/platform/service
or (iv) any other interactions with Falcon Square, however caused and whether arising in
contract, tort including negligence, warranty or otherwise, even if Falcon Square or a Falcon
Square authorized representative has been advised of the possibility of such damages. You
acknowledge and agree that Falcon Square has offered its services to the store, the store set
its prices, and entered into these T&Cs in reliance upon the warranty disclaimers and the
limitations of liability set forth herein, that the warranty disclaimers and the limitations of
liability set forth herein reflect a reasonable and fair allocation of risk between you and
Falcon Square, and that the warranty disclaimers and the limitations of liability set forth
herein form an essential basis of the bargain between you and Falcon Square. Falcon Square would
not be able to provide the services to the store and thereby to you on an economically
reasonable basis without these limitations. Applicable law may not completely allow the
limitation or exclusion of liability or incidental or consequential damages, so the above
limitations or exclusions will apply to you subject to applicable law. In such cases, Falcon
Square’s liability will be limited to the fullest extent permitted by applicable law. This
section of the store Terms shall survive the termination of these T&Cs.
Dispute Resolution
1•If any dispute, controversy or claim arises under these T&Cs or in relation to a store or the
store Platform, including any question regarding the existence, validity or termination of the
store Terms or the T&Cs in general or these T&Cs (hereinafter Dispute), the parties shall use
all reasonable endeavours to resolve such Dispute amicably. If the parties are unable to resolve
the Dispute amicably within 30 days of the notice of such Dispute, Falcon Square may elect to
resolve any Dispute by a binding arbitration in accordance with the provisions of the Indian
Arbitration & Conciliation Act, 1996. Such Dispute shall be arbitrated on an individual basis
and shall not be consolidated in any arbitration with any claim or controversy of any other
party. The Dispute shall be resolved by a sole arbitrator, appointed in accordance with the Act.
The seat of the arbitration shall be Bengaluru and the language of this arbitration shall be
English. Either you or store/Falcon Square may seek any interim or preliminary relief from a
court of competent jurisdiction in Bengaluru necessary to protect the rights or the property
belonging to you or store/Falcon Square (or any of our agents, suppliers, and subcontractors),
pending the completion of arbitration. Any arbitration shall be confidential, and neither you
nor store/Falcon Square may disclose the existence, content or results of any arbitration,
except as may be required by law or for purposes of enforcing the arbitration award. All
administrative fees and expenses of arbitration will be divided equally between you and
store/Falcon Square. In all arbitrations, each party will bear the expense of its own lawyers
and preparation. This paragraph shall survive termination of these T&Cs.
Governing Law
1•Subject to the Dispute Resolution section above, you agree that any claim or dispute you may
have against Falcon Square must be resolved by a court having jurisdiction in Bengaluru, India.
You agree to submit to the personal jurisdiction of the courts located within Bengaluru, India,
for the purpose of litigating all such claims or disputes. These T&Cs shall be governed by
Indian law. This paragraph shall survive termination of these T&Cs.
Severability
1•If any provision of the T&Cs in general or as a whole is held to be unlawful, void, invalid
or otherwise unenforceable, then that provision will be limited or eliminated from the T&Cs to
the minimum extent required, and the remaining provisions will remain valid and enforceable.